<aside> <img src="/icons/bell-notification_green.svg" alt="/icons/bell-notification_green.svg" width="40px" /> Last update: 1 October 2023

Changes:

• 17/07/2023: Change to IT service providers.
• 01/10/2023: Change from Google Analytics to Plausible Analytics. </aside>

Victorian Psychology Group PTY LTD (ABN 33 659 424 629) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our psychology services to you (Services) or when otherwise interacting with you.

The information we collect

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

• Identity Data including first name, last name, title, date of birth, gender, job title, photographic identification, marital status, pronouns.
• Contact Data including billing address, email address and telephone numbers.
• Financial Data including bank account and payment card details (through our third-party payment processors, Stripe and Medipass)
• Transaction Data including details about payments to you from us and from you to us and other details of services you have purchased from us or we have purchased from you.
• Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
• Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, activities or events.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
• Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
• Health information is a type of sensitive information and includes any personal information that is collected while providing you a health service. For example, any details you share with us in a consultation about your medical history or mental health will be health information.

The types of sensitive information (including health information) we collect about you include:

• When you register with us as a patient:
  • your Medicare number;
  • health information contained in any referral letters or mental health treatment plans we receive from third parties, including your referring doctors;
  • information about your past and current physical and mental health;
  • information about any past or current medication you are taking; and
  • any other information you choose to share with us in the course of registering as a client.
• When you have a consultation with us:
  • sensitive information (including health information) which is necessary and relevant to the assessment and/or treatment of your presenting mental health concern and which you choose to share with us and any mental health assessment or diagnostic opinion we believe it is necessary or relevant to record. The types of sensitive information you choose to share with us may include:
    • detailed information about your current medications, your physical health and detailed information about your psychological health;
    • your racial or ethnic origin;
    • your religious beliefs;
    • your political beliefs or affiliations;
    • your sexual orientation or practices; and
    • any other sensitive details you choose to share with us; and
    • other information you share in the course of your appointments with our practitioners.

How we collect personal information

We collect personal information in a variety of ways, including: